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Service Level Agreement
Our uptime commitments and support guarantees.
The full SLA document is being finalized and will be published before general availability.
Planned SLA Targets
- Platform uptime: 99.9% monthly
- Critical incident response: <1 hour
- Support response: <4 hours (business hours)
- Scheduled maintenance window: Sundays 02:00–06:00 UTC
For enterprise SLA inquiries, contact sales@gridrunner.ai.