Why We Charge Per Device, Not Per User
The Per-User Tax
Traditional PSA vendors charge $45–$115 per user per month. For a 10-person MSP, that's $450–$1,150/month — before you add RMM, documentation, or any other tools.
The problem? Your user count has nothing to do with the value you deliver. A 3-person team managing 500 devices pays the same per-seat fee as a 3-person team managing 50.
Per-Device Makes Sense
MSPs deliver value per device. Your revenue scales with endpoints under management, not with headcount. So your tooling costs should scale the same way.
At $0.50/device/month, here's what the math looks like:
| Devices | Monthly Cost | Per-Device |
|---|---|---|
| 50 | $20.00 | $0.50 |
| 200 | $95.00 | $0.50 |
| 500 | $245.00 | $0.50 |
| 1,000 | $495.00 | $0.50 |
(First 10 devices are free — always.)
Compare that to ConnectWise at $55–$115/user × your team size. The savings are immediate.
AI Resolutions: Pay Only When It Works
Our AI remediation engine charges $2 per successful resolution. If the AI can't fix it, you're not charged. This aligns our incentives perfectly — we only make money when the AI actually helps you.