Introducing GridRunner: AI-Powered RMM + PSA for Modern MSPs
The MSP Tool Problem
If you've run an MSP for more than a year, you know the stack: ConnectWise or Autotask for ticketing, a separate RMM tool for monitoring, a third tool for documentation, and maybe a fourth for billing. These tools barely talk to each other, cost a fortune, and haven't innovated in years.
We lived that pain. And we decided to fix it.
What Is GridRunner?
GridRunner is a unified platform that combines:
- Remote Monitoring & Management (RMM) — a lightweight Rust agent that streams real-time telemetry from every device
- Professional Services Automation (PSA) — tickets, time tracking, contracts, and invoicing in one workspace
- AI Remediation Engine — autonomous agents that detect, diagnose, and resolve alerts before a human sees them
All at $0.50 per device per month. No per-seat licensing. No surprises.
Why AI-First?
Most platforms bolt AI on as an afterthought — a chatbot here, a "smart suggestion" there. GridRunner is different. Every alert flows through our AI engine first. The AI:
- Analyzes the alert context
- Identifies the root cause
- Applies a remediation (if approved by your guardrails)
- Resolves the ticket automatically
You only pay $2 per successful AI resolution. If the AI can't fix it, it escalates to your team with full context — and you pay nothing.
What's Next?
We're in early access right now. Sign up for free (10 devices, no credit card) and deploy your AI workforce in under an hour.